Please
use the links
below to find
answers to
your questions
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| shopping
online... |
| Shopping
for the First
Time User |
| How
do I get started
shopping? |
| The
Search Box |
| You
can use the
search box in
the navigation
bar by typing
in a keyword,
phrase, product
name or item
number into
the search box.
You can do more
advanced queries
with the Advanced
Search
Feature |
| Gift
Finder |
| Looking
for a gift for
a certain occasion
or price? Use
our gift finder
to search by
price or our
Advanced Search
feature to browse
by category,
keywords and
price. |
| Browse
by Category |
| Simple
choose the category
you wish to
view by clicking
the links on
the left or
the 'Products'
button above.
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| How
fast will I get my order
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| All orders
are processed between
8 a.m. and 4 p.m., Monday
to Saturday. Your order
will be dispatched within
24-48 hours, unless
otherwise noted. Please
see below for further
delivery information
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| What
is Price Match Protection
? |
Simply
if you find a cheaper
product elsewhere on
the Internet, we are
happy to match or beat
this price. Just email
the details of the product
you have found including
where you found it (i.e.
Website URL) and we
will get back to you
with a DesignerGoldStore.com Price
to match it!
PriceMatch™ is
only available for authorized
retail stores/websites.
Rebate and discount
prices that violates
the MAP (Minimum Advertized
Price) Policy of manufacturers
are not available for
PriceMatch ™
100% Purchase
Satisfaction!
With the DesignerGoldStore.com
PriceMatch™ Protection
Policy your purchase
is covered for 30
days from the
time of purchase. If
you find a lower price
within this time simply
contact us and we will
refund you the difference
- We want you
to be 100% satisfied
with your purchase from
DesignerGoldStore.com |
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| Shipping
& Delivery Information
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Domestic
shipment (Within USA)
is FREE
for purchases exceeding
$100.00 or higher,
otherwise $5.95. Express
shipping is $19.95.
International shipping
is FREE
for orders with a
total invoice amount
of $250.00 or higher
otherwise it is $29.95.
International express
shipping charge is
$49.95. Delivery times
for International
orders vary depending
on the customs clearance
of the destination
country. We are not
responsible for the
delays caused by the
customs clearance
delays. Each order
is posted via USPS
First Class or USPS
Priority (optional
extra, $19.95) to
ensure that you receive
the order in the fastest
and most secure way.
Please ensure that
you provide a valid
street address with
each order. Shippings
fees are non-refundable
under any circumstance. |
| Do
you accept international
orders? |
Yes
we ship globally.
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| Item
Availability |
| Each
product page displays
a real-time
stock level.
To check the product
availability status,
just browse to the specific
product page |
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| Order
Confirmation |
When
does my order show
up on my credit or
debit card statement? |
| Orders
with different shipping
and billing addresses
exceeding $250.00
need to be verified
for payment authentication.
All orders are processed
through our secure checkout, so
details should appear
on your bank statement
within 2-3 working
days |
| How
do I know you received
my order? |
| You
will receive confirmation
via email once your
order has been placed
through our website.
It will detail your
order quantity, item(s)
description, the total
cost of your purchase
as well as your customer
number. You will receive
a second e-mail confirming
that your order has
been dispatched. |
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| Returns
and Exchanges |
When
you order from us,
we want you to be
free from worry,
so we extend to
you our no-risk
guarantee of satisfaction.
If you are not satisfied
with your purchase
for any reason,
simply return it
in its original
condition within
30 days for a replacement
or full refund by
USPS REGULAR
MAIL WITH DELIVERY
CONFIRMATION SO
YOU CAN KNOW WHEN
YOUR RETURN PACKAGE
IS DELIVERED. (WE
DO NOT ACCEPT CERTIFIED
or INSURED PACKAGES).
When returning the
item, we suggest
you retain a certificate
of posting for your
own records, in
the event of the
product failing
to reach us.
Returned products
must meet the following
criteria for refund:
1. The item must
be in resalable
condition
2. The item must
be in the original
packaging with all
tags/documentation
still in place
A 15% restocking
fee will be deducted
from your refund
if the above conditions
are not met. Please
contact our customer
service team if
you have any questions
or queries regarding
your return. Please
not that refunds
may take up to four
weeks to complete.
Rings come in a
standard size of
7. If you should
need a different
size we will have
to custom order
your ring. If you
would like to return
a ring that has
been custom ordered,
please be aware
that there is a
%15 Re-stocking
Fee.
Shippings fees are
non-refundable under
any circumstance.
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| Reviewing/Modifying
your order |
If you
need to make an ammendment
to your order with DesignerGoldStore.com,
email us or call and
we shall make the necessary
changes..
E-mail us at service@designergoldstore.com
(note: You must include
your name, postal address
and e-mail address).
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| Order
Status and Cancellation |
| You can
check the status or
your order at any time
by clicking the 'Order
Tracking' button at
the top, or clicking
here. You will require
your Order ID
number and
the email address
you used for the order.
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| How
do I cancel my order? |
You can
tick "Remove" at any
time to clear an item
from your shopping basket.
Should you change your
mind after completing
the checkout process,
simply contact Customer
Services which will
cancel your order if
it has not already been
despatched.
E-mail us at service@designergoldstore.com
(note: You must include
your name, postal address
and e-mail address).
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| security
and privacy ... |
| Security
and Privacy Guarantee
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| Your
online credit
card transactions
are secure with
DesignerGoldStore.com. We
use Secure
Socket Layering
(SSL), the industry-standard
encryption technology
that ensures
safe Internet
transmission
of your personal
information.
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How
can I tell if a site
is safe? |
You
can configure Internet
Explorer or Netscape
browsers to alert you
to secured pages or
sites. Microsoft Internet
Explorer displays a
security icon in your
browser's status bar.
To view the certificate,
double click on the
icon. W hen
the letters "http" in
the URL change to "https,"
the "s" indicates you
are in a secure area
employing SSL; also,
your browser may give
you a pop-up message
that you're about to
enter a secure area.
Netscape Navigator
also displays an icon
or https:// in your
browser's address field
to indicate a secure
connection. To view
the certificate double
click on the icon in
your browser's status
bar |
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| Privacy
Policy |
| We
are committed to protecting
your privacy. We will
only use the information
that we collect about
you lawfully.
We
collect information
about you for 2 reasons:
firstly, to process
your order and second,
to provide you with
the best possible
service. We will not
e-mail you in the
future unless you
have given us your
consent. We will give
you the chance to
refuse any marketing
email from us or from
another trader in
the future.
We
will never collect
sensitive information
about you without
your explicit consent.
The information
we hold will be
accurate and up
to date. You can
check the information
that we hold about
you by emailing
us. If you find
any inaccuracies
we will delete or
correct it promptly.
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| Warranty
Information |
| DesignerGoldStore.com
is an authorized retailer
of all our products.
All products are covered
by a full manufacturer’s
warranty. Please
refer to your product
user manual for warranty/repair
details. |
